Toshiba produces several models of copy machines for small, medium and large sized offices. Some of the models have different features, but they all suffer from a few common problems on occasion. Serious problems need to be fixed by a qualified service repair technician, but most common problems can be fixed by following a few troubleshooting steps.

Copier Does Not Operate

When using a Toshiba copier, you may find that the machine does not operate as normal. This can occur when you try to power on the unit or after the unit is powered on and you press any of the buttons. First, check that the power cord is securely plugged into a working power outlet.

Next, check if one of the error lights is blinking on the control panel of the unit. The error lights let you know of specific issues with the copier that need to be resolved before normal operation can be resumed.

Another reason the copier may not work when buttons are pressed is because it entered “Energy Saving” mode. The “Energy Saving” mode helps cut down on the amount of power the copier consumes. If the machine isn’t used for an extended period of time, it will enter this mode to conserve power. To exit “Energy Saving” mode, press the “Energy Saver” button.

Finally, if you recently turned on the copier, it may not have finished the warm-up process the machine needs to go through before you can use the machine. Wait several minutes for the copier to complete the process before trying to use it again.

Error Lights

Five different error lights inform you when problems arise with the copier. The error lights are on the control panel, usually in a box above a picture of the copier. The light in the top left corner of the box is the “Cover Open” light and is a rectangle with the top line pointing up diagonally. This indicates one of the covers on the copier is open and needs to be shut before continuing normal operation. Check the front cover, side cover and the automatic document feeder cover.

The light to the right of the “Cover Open” light is the “Paper Empty” light and is a square with the top line missing and several horizontal lines inside. When lit, there is no paper in the any of the drawers or the bypass tray. Refill as needed.

Below the “Cover Open” light is the “Service Call” light. It is the symbol of a wrench. If the “Service Call” light is lit or blinking, contact a service technician to fix the machine. Before calling, press the “8” button and the “CLEAR/STOP” button at the same time. An error code will display on the control panel. Pass it along to the technician.

To the right of the “Service Call” light is the “Toner” light. The toner light looks like the “Paper Empty” light except there are dots in the box instead of horizontal lines. When lit, the toner is almost empty or it has not been installed correctly. When blinking, the toner is out and needs to be changed immediately.

The light under the “Toner” light is the “Paper Jam” light. When lit, there is a paper jam in the machine. The picture of the copier under the error light box will direct you to the jam, which you need to clear before you can resume normal operation of the copier.

Frequent Jams

Frequent paper jams in Toshiba copiers happen for several reasons. Check that the paper you are using in the machine is compatible with the copier and that the paper size is correct for the tray in which it is placed. Also make sure that you are not overfilling any of the trays.

The most common reason for frequent paper jams is that the paper from a previous jam was not completely removed. This not only causes more frequent jams but can damage components of the copier. Make sure when clearing a jam that all of the paper is removed.

Printer Troubleshooting

If you are unable to solve a problem using the solutions in this manual, press the [POWER] button and then turn the main power switch to the ““position. Wait at least 10 seconds and then turn the main power switch to the ““position. After the main power indicator changes from flashing green to the lit up state, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Problem Point to check Solution
PRINTING DOES NOT TAKE PLACE
Is your PC connected correctly to the machine? Make sure that the cable is connected securely to the LAN connector or the USB port of your PC and that of the machine.
If you are connected to a network, make sure that the LAN cable is securely connected to the hub as well.

Is the machine connected to the same network (LAN, etc.) as your PC? The machine must be connected to the same network as your PC.
If you do not know which network the machine is connected to, ask the network administrator.
Is the IP address selected correctly?
(Windows)
Check the IP address setting.
If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes.
To check the IP address of this machine, select “Setting mode” → [System Settings]“All Custom Setting List”, and print the setting. If the IP address is changed, reconfigure the port setting for the printer driver.
=> “Setting mode” → [System Settings][List Print (User)][All Custom Setting List].
See also the Software Setup Guide.
If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.
=> “Setting mode (administrator)” → [Network Settings]
Are you using a printer port created using Standard TCP/IP Port?
(Windows Vista/Server 2008/7/8/Server 2012)
Check the PC settings.
When a port created with Standard TCP/IP Port in Windows is used and the [SNMP Status Enabled] checkbox is , it may not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to .
See also the Software Setup Guide.
Is your computer in an unstable state? Restart your computer.
Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or hard drive space. Restart your computer.
Is the machine specified correctly in the application that you are using for printing? Check whether the machine’s printer driver has been selected from the print window of the application.
If the machine’s printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again.
See also the Software Setup Guide.
Are the network connection devices operating normally? Make sure that the routers and other network connection devices are operating correctly.
If a device is not powered on or is in an error state, see the manual of the device to correct the problem.
Is the I/O timeout setting too short? Check with your administrator.
If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in [I/O Timeout].
=> “Setting mode (administrator)” → [System Settings][Printer Settings][Interface Settings][I/O Timeout]
Was a Notice Page printed? Check the Notice Page.
A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions.
For example, a Notice Page will be printed in the following situations.

  • The print job is too large to fit in memory.
  • A function that has been prohibited by the administrator is specified.

By factory default, Notice Pages are not printed.

Have functions been disabled by the administrator? Check with your administrator.
When user authentication is enabled, the functions that you can use may be restricted in your user settings.
TWO-SIDED PRINTING DOES NOT TAKE PLACE
Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided printing? Check “Tray Settings” in the setting mode.
If the [Disable Duplex] checkbox is , 2-sided printing using that tray will not be possible. Change the paper type setting to a type that can be used for 2-sided printing.
=> “Setting mode” → [System Settings][Paper Type Registration]
Are you using a special size or type of paper? For the paper types and sizes that can be used for 2-sided printing, see “SPECIFICATIONS” in “Quick Start Guide”.
Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. Check with your administrator.
When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE
Is [IPsec Settings] enabled on the machine? Check with your administrator.
When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment.
=> “Setting mode (administrator)” → [Security Settings][IPsec Settings]
A TRAY, FINISHER, OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED
Have the peripheral devices that are installed on the machine been configured with the printer driver? Open the printer properties dialog box and click the [Auto Configuration] button on the [Options] tab.
(Windows)
If auto configuration cannot be executed, see the Software Setup Guide.
THE IMAGE IS GRAINY
Are the printer driver settings appropriate for the print job? Check the settings of the printer driver.
When selecting print settings, select a print mode from [Normal], [High Quality], or [Ultra Fine]. When you need a very clear image, select [Ultra Fine].
Windows: The resolution setting is selected in the [Advanced] tab of the printer driver properties window.
Macintosh: Select the resolution in the [Advanced 1] menu of the print window.
THE IMAGE IS TOO LIGHT OR TOO DARK
Does the image (particularly a photo) need correction?
(Windows)
Check the settings of the printer driver.
Correct brightness and contrast with [Color Adjustment Settings] on the [Advanced] tab of the printer driver. Use these settings to make simple corrections in a case such as when image editing software is not installed on your computer.
PART OF THE IMAGE IS CUT OFF
Does the paper size specified by the job match the size of paper loaded into the tray? Make sure that the paper size setting matches the size of paper loaded into the tray.
Windows: The setting is selected in the [Paper Select] tab of the printer driver.
If [Fit To Paper Size] is selected, check the loaded paper and the paper size setting.
Macintosh: The setting is selected in the [Page Setup] menu.
Is the print orientation setting (portrait or landscape) correct? Set the print orientation to match the image.
Windows: The setting is selected in the [Main] tab of the printer driver.
Macintosh: The setting is selected in the [Page Setup] menu.
Are the margins set correctly in the layout settings of the application? Set the margins correctly in the layout settings of the application.
If the edge of the image extends outside the printable area of the machine, the edge may be cut off.
THE IMAGE IS UPSIDE DOWN
Are you using a type of paper (tab paper, punch paper, etc.) that can only be loaded in a fixed orientation? When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down. In this event, rotate the image 180 degrees before printing.
Windows: The setting is selected in the [Main] tab of the printer driver.
Macintosh: The setting is selected in the [Page Setup] menu. (Horizontal only)
Is the correct binding position selected for 2-sided printing? Set the staple position correctly.
When 2-sided printing is performed, each page may be printed upside down depending on when the staple position setting.
Windows: The setting is selected in the [Main] tab of the printer driver.
Macintosh: The setting is selected in the [Layout] menu of the print window.
MANY GARBLED CHARACTERS ARE PRINTED
Is your computer or the machine in an unstable state? Cancel printing, restart your PC and the machine, and then try printing again.
When there is insufficient memory or hard drive space, or when available memory becomes low because many jobs are spooled in the machine, the printed characters may be garbled.
To cancel printing:
Windows: Double-click the printer icon that appears at the lower right of the task bar, open the [Printer] menu, and click [Cancel All Documents] (or [Purge Print Documents]).
Macintosh: Double-click the name of the machine in the printer list, select the job that you wish to delete, and delete it.
At the machine: Tap the job status display on the operation panel, tap the [Print] tab to change the screen, tap the key of the print job that you wish to delete, and tap the [Stop/Delete] key from the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key.
If some printed characters are still garbled after restarting, ask your administrator to lengthen the timeout setting of [I/O Timeout] in the setting mode.
=> “Setting mode (administrator)” → [System Settings][Printer Settings][Interface Settings][I/O Timeout]
If garbled characters are still being printed after the above measures are taken, remove and then reinstall the printer driver.

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