There are numerous reasons for your Canon printer not responding. These reasons can vary from something as simple as a loose connection to the printer not being switched on (it happens!) or the printer not being connected to the network. These are just a selection of the more common reasons for your Canon printer not responding, there are of course many other possibilities, many of which are discussed in the article below.  If you are using a wireless Canon printer, connection problems can also happen if the printer is not able to detect the right network before printing.

If your Canon printer is not responding, here are some troubleshooting methods to follow:

For Wireless Canon printers

In most cases (with wireless printers), the communication issue is the reason behind the Canon printer not responding.  Below are troubleshooting steps you should follow in these circumstances:

  1. Press the Setupbutton on the printer
  2. Go to Wireless LAN setupand then Press OK
  3. Select Easy Setupand Press OK
  4. Select Access Point
  5. Type WiFi password
  6. Press OK
  7. Insert the Setup diskin computer
  8. Run the setup program to install the printer again
  9. Click Easy Install> Install
  10. On the new page, click Printer on Network
  11. Click Nextto begin installation
  12. After the installation is completed, try printing

If the above solution does not work, use the print troubleshooter

Method 1– Using the Print troubleshooter

  1. Click Startbutton
  2. Click Control Panel
  3. In thesearch box, type troubleshooter
  4. Select Troubleshootingfrom the list
  5. Under the Hardware and Soundoption, click Printer
  6. Click Next
  7. Select the Canon printerfrom the list
  8. Click Next

Method 2– Check Print spooler service

The Print spooler service needs to be started to print. Here are the steps to check the print spooler service.

  1. Click Start
  2. In the search box, type Services
  3. In the services window, look for Print Spooler serviceand right-click on it
  4. Select Properties
  5. In the General tab, under the Startup type, make sure Automaticis selected
  6. If the services is not running, under the Service status, click Start
  7. Click OK

Method 3 – Turn on Network Discovery

Network Discovery is an important network setting that affects whether your computer can see other computers and devices on the network and vice versa.  By default, Windows Firewall blocks Network Discovery but you can enable it by following steps set out below:

  1. Click the Startbutton
  2. Click Control Panel
  3. Click Network and Internet
  4. Click Network and Sharing Center
  5. Click Advanced Sharing settings
  6. If the Network Discovery is Off, click the radio button Turn on network discovery.


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