Fix problems in Yahoo Mail

Yahoo Mail makes sending, receiving, and managing messages simple and efficient. On the occasion that something isn’t working as planned, here are some solutions to apply

Disable ad blocking software specifically for the Mail website

Ad blockers add code into your inbox in order to block ads, which can negatively impact email performance and functionality. You can whitelist Yahoo Mail to avoid these issues.

The website, buttons, or menus aren’t working or are slow

Supported web browser for Yahoo products : Most Yahoo products are browser-based and work best with the newest version (excluding “beta”) of the browsers listed below. Yahoo features may not work properly if you’re using an older operating system (which can’t be updated) or an outdated or unsupported browser.

  • Firefox – Get it for the first time or update your current version.
  • Chrome – Get it for the first time or update your current version.
  • Safari – Get it for the first time or update your current version.
  • Edge – Comes pre-installed with Windows 10. Get the latest update.
  • Internet Explorer – IE is no longer a supported browser for Yahoo products.

Can’t sign in or have security concerns

  • Fix problems signing in

Fix problems signing in to your Yahoo account

You have important things to do in your Yahoo account, so let’s get you back in! Here are solutions for some frequent account access issues.

Common sign-in problems

Forgot my password or Yahoo ID

Use the Sign-in Helper to get back into your account using your Yahoo ID, mobile number, recovery phone number, or recovery email address. If you forgot your password, be sure to change your password to a strong one that you’ll remember after you’re in.

  If you use autofill – If your browser remembers passwords, you can check your browser autofill settings to find your password.

“Invalid ID or Password”

This error message means that the password and Yahoo ID combination you entered doesn’t match what we have on record. Check the following:

  • “Caps Lock” or “Num Lock” keys – Make sure you haven’t toggled these on.
  • Browser autofill settings – If your browser remembers your password and you recently changed it, you may have to update these settings in your browser.
  • Browser software – Try signing in using a different supported browser. If you can, the problem’s not with your account; you need to fix the problem in your preferred browser.
  • Someone changed your password – A hacker may have broken in and changed your password. Try using the Sign-in Helper to get back into your account and change your password; make sure it’s strong. Then review your account settings and undo changes you didn’t make.

“First time signing in here?”

When you try to sign in from a device, program, or location that we haven’t seen you use before, we may ask you to enter an Account Key (sent to your recovery phone or email) to verify that it’s really you.

If the verification information displayed for your account is out-of-date, go to the “Problems using the Sign-in Helper” section of this article and see “My account recovery information is incorrect.”

“Account Locked” message

To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will be unlocked automatically after 12 hours, but you can always regain access to your account immediately using the Sign-in Helper.

screen loops or reloads

If you’re caught in a loop where the sign-in screen keeps reappearing after you click “Sign in,” you need to reset the “sign-in” cookie.

  1. Click Not you? on the sign-in page.
  2. Enter your Yahoo ID and password, then click Sign in.

If that doesn’t fix the problem, try these steps:

  1. Clear your browser’s cookies.
  2. Close and re-open your browser, then try signing in again.
  3. If you’re having trouble signing directly in to Yahoo Mail or a different product page, try signing in to the primary Yahoo login page.
  4. Complete these steps again using a different supported browser.

Someone else is using my account

If you’re locked out because someone else learned and changed your password, use the Sign-in Helper to get back in. Lock your account using a new strong password, then review your account settings for changes and undo any that you didn’t make.

Can’t send or receive emails

A message I sent wasn’t received

If you sent an email that wasn’t received and you never got an error message, then the email is either still waiting to be sent or something happened on the recipient’s end.

Step 1: Make sure the email was sent

  • Check your sent folder – If it’s there, the email was successfully sent.
  • Check for typos – Make sure the address in the “To” field of your sent email is right.
  • Check your drafts folder – If it’s not in the sent folder, it’s probably waiting to be sent.

Step 2: Ask your recipient to check their account

  • Spam folder – Your message may have been delivered to their spam folder.
  • Blocked address list – Your email address may have accidentally been blocked.
  • Filters – Filters can redirect email matching a certain keyword criteria to another folder.


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